Transparency Report

Respect for customer privacy and transparency are core principles that guide 23andMe’s approach to responding to law enforcement requests and maintaining customer trust. Unless required to do so by law, we will not release a customer’s individual-level Personal Information to a law enforcement agency without asking for and receiving that customer’s explicit consent.

More specifically, we will closely scrutinise all law enforcement requests and we will only comply with court orders, subpoenas, or search warrants that we determine are legally valid - we are prepared to exhaust available legal remedies to protect customer privacy.

The information we share in our Transparency Report is one of many ways we illustrate our commitment to keeping our customers informed and protecting their privacy.

About the Numbers

The statistics included in our Transparency Report reflect the following:

• The number of law enforcement requests for customer Personal Information received.
• The number of customers or accounts specified in such requests.
• The number of instances where data was produced (in whole or in part) without prior, explicit consent by the individual(s) specified in the request.

This report was first published in 2015, was last updated on September 24, 2024 (“Last Update”) and will continue to be updated on a quarterly basis. The information below reflects the cumulative number of requests received since this report was first published in 2015.