Lab Ops

Laboratory Operations Technical Lead

Sunnyvale, California, United States

23andMe is looking for a Laboratory Operations Technical Lead who is an integral member of the Laboratory Operations team. This role is responsible for software integration across third-party service providers and 23andMe, laboratory data replication, and business analytics. The successful candidate will work cross-functionally to manage projects with deliverables spanning internal teams as well as external contract laboratories.

Who We Are

Since 2006, 23andMe’s mission has been to help people access, understand, and benefit from the human genome. We are a group of passionate individuals pushing the boundaries of what’s possible to help turn genetic insight into better health and personal understanding.

Who You Are

You are passionate about solving ambiguous problems and pragmatically balance the need to scale with the desire to remain scrappy. You develop your point of view, but readily pivot when a better solution emerges, and view complex requirements as an opportunity to simplify. You have humility, a bias for action, a great ability to partner, and a sense of ownership. You understand change is constant and thrive in a fast-paced environment. You are a clear and articulate communicator and a great listener and observer.

You are excited to play a key role in helping 23andMe scale as we transform the way millions of customers understand their health and themselves.

What You’ll Do

Systems Integration

• Responsible for the integration between 23andMe and third-party laboratory service providers. This will include scoping development projects, managing project timelines and deliverables, and conducting the testing of new features
• Collaborate cross-functionally with Engineering teams, Product, Quality, and other functions to ensure business continuity, support business objectives, and deliver successful technical implementations
• Identify opportunities for automation and drive continuous improvement
• Maintain best practices for incident management and problem resolution
• Create and maintain technical documentation

Data Analytics

• Support business-critical financial month-end and quarter-end activities including vendor invoice auditing, period-end inventory reporting, and forecasting
• Analyze and understand the data, leveraging the learnings to monitor the health of the laboratory process, proactively identify and pursue optimization opportunities, and generate new insights 
• Create ad-hoc reports as well as data dashboards

Validation

• Oversee external and internal recruitments which support R&D activities including agency submissions and exploration of new technologies

What You’ll Bring

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 5+ years of work experience in laboratory systems, software project management, or a related field
• Proven experience in managing and troubleshooting complex technical systems
• Experience with business intelligence tools (e.g. QuickSight, Microstrategy, Redash)
• Excellent analytical and problem-solving skills
• Strong communication, collaboration, organizational, and interpersonal skills
• Ability to work independently and as part of a team
• Ability to prioritize multiple tasks and commitment to accuracy
• Self-motivated and results-oriented with a drive for continuous improvement
• Experience with SQL is a plus
• Ability to work 3 days onsite (Tuesday-Thursday) in our Sunnyvale, CA office

About Us

23andMe, headquartered in Sunnyvale, CA, is a leading consumer genetics and research company. Founded in 2006, the company’s mission is to help people access, understand, and benefit from the human genome. 23andMe has pioneered direct access to genetic information as the only company with multiple FDA authorizations for genetic health risk reports. The company has created the world’s largest crowdsourced platform for genetic research, with 80 percent of its customers electing to participate. The platform also powers the 23andMe Therapeutics group, currently pursuing drug development programs rooted in human genetics, including two new cancer treatments currently in clinical trials. More information is available at www.23andMe.com.

At 23andMe, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at accommodations-ext@23andme.com. 23andMe will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: 23andMe does not accept agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you.